| EDUCATION |
Temple University, Ambler, PA
Bachelor of Business Administration Degree - December 1991
Majors: Marketing & Management
GPA: 3.27 (overall) 3.89 (marketing) 3.67 (management)
Supplemental Courses:
- .NET
- Advanced Visual Basic
- Networking Technologies (Data Communications)
- Java, Levels 1 and 2
- Using Director, Levels 1 and 2
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| EXPERIENCE |
Aetna, NPS NCO Technical Solutions, Alpharetta, GA
Senior Consultant (2003-present)
- Designing, developing, and maintaining departmental Intranet sites
- Automating and supporting existing business processes to improve productivity
- Designing, developing, and maintaining departmental databases
- Designing, developing, and maintaining applications for NCO business partners
- Providing customer service for business applications as needed
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Aetna, Inc., Electronic Enrollment Management (EEM), Blue Bell, PA
Business Systems Delivery Specialist (2000-2003)
- Designed, developed, and maintained departmental Intranet sites
- Automated and supported existing business processes to improve productivity
- Assisted with integrating existing departmental databases with the EEM web site
- Assisted with developing EEM’s promotions and communications team, "Inte-Great"
- Produced and edited EEM’s newsletter, "e-Connection" for the EEM web site
- Supplemented departmental database support
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Aetna US Healthcare, Electronic Commerce, Fort Washington, PA
Business Systems Delivery Specialist (1997-2000)
- Automated and supported existing business processes to meet business needs
- Created and maintained managerial reports using Access and Sybase databases
- Created and maintained Java-based front-ends for business users to create reports
- Designed, developed, and maintained departmental Intranet site
- Acted as liaison between AUSHC and outside companies for data and file transfers
- Wrote and edited software technical guides and user documentation
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Healthcare Data Interchange Corp. (Aetna US Healthcare HDIC), Blue Bell, PA
Quality Assurance Analyst (1995-1997)
- Tested EDI hardware, software, data, and documentation using MS Test
- Conducted product beta testing and product planning using MS Project
- Developed and maintained bug tracking/scenario database using MS Access
- Created and utilized test scripts and test scenarios
- Wrote and edited software technical guides using MS Word and RoboHelp
- Created and maintained software online help screens using RoboHelp
- Addressed and resolved customer data communication concerns
- Completed onsite software installation and customer training
- Trained fellow associates on EDI product knowledge and usage
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US Healthcare, Blue Bell, PA
TRIAD Account Administrator (1992-1995)
- Maintained a series of accounts which included:
- keeping enrollment current
- collecting overdue premiums
- researching and resolving old amounts due
- reconciling accounts to keep them balanced
- Addressed and resolved customer concerns
- Trained fellow associates on product knowledge and RUMBA screens.
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| AWARDS |
Graduated Magna Cum Laude (1991), Gold Service Star (January, 1997),
HDIC Employee Spotlight (Feb. 1997), N.O.T.T. Award (Sept. 1998),
Diversity Employee of the Month (2Q, 2000), Aetna Way Silver Excellence Award (4Q, 2005)
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| SPECIAL SKILLS |
Experienced in Java, JavaScript, Visual Basic, VBScript, .NET, and BDA programming
language, Watcom Interactive and Transact SQL, HTML, JSP, ASP, and the use of
DOS, Microsoft Windows, IBM Websphere Studio Application Developer, IBM DB2,
MS SQL Server, Macromedia Director, Macromedia Fireworks, MS Image Composer, MS Access,
RoboHelp, MS Test, MS Word, MS Excel, MS Project, MS Powerpoint, and various
communication packages.
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| REFERENCES |
Available upon request |